Privacy Policy

I. PURPOSE AND SCOPE OF DATA COLLECTION

• The data collected on the website includes: full name, email, phone number, and customer address. These are mandatory details that customers are required to provide when submitting a request for consultation or purchasing products, so that we can contact customers to reconfirm information on the website and ensure consumer rights.
• Customers are responsible for safeguarding and retaining all activities related to the use of services under the information they provide and their email accounts.

II. SCOPE OF INFORMATION USE

We use the information provided by customers to:

• Contact customers to confirm orders and deliver goods upon receiving customer requests;
• Provide product information to customers upon request;
• Send marketing and promotional emails about products we sell;
• Send notifications about activities on the website;
• Contact and resolve issues with users in special cases;
• Not use users’ personal information for purposes other than order confirmation and transaction-related communication;
• Comply with requests from judicial authorities, including procuracies, courts, and law enforcement agencies, related to investigations of legal violations by customers.

III. INFORMATION RETENTION PERIOD

Customers’ personal data will be stored until the management board receives a request for deletion. In all other cases, customers’ personal information will be securely stored on our servers.

IV. INDIVIDUALS OR ORGANIZATIONS THAT MAY ACCESS PERSONAL INFORMATION

• Website management board.
• The customer who owns the personal information.
• Competent Vietnamese legal authorities.
• Partners involved in your transaction, such as delivery service providers.

V. ADDRESS OF THE ENTITY COLLECTING AND MANAGING PERSONAL INFORMATION

CUỘC SỐNG MUÔN MÀU COMPANY LIMITED
Business Registration Certificate No. 0106175578 issued on 13/05/2013 by the Hanoi Department of Finance
Address: No. 30 Xuan Dieu Street, Tay Ho Ward, Hanoi City, Vietnam
Phone: 024 3718 8081 - 028 2200 2169
Email: info@colorliving.com.vn

VI. MEANS AND TOOLS FOR USERS TO ACCESS AND EDIT THEIR PERSONAL DATA

• Customers have the right to check, update, adjust, or cancel their personal information by contacting the website management board to carry out these actions.
• Customers have the right to submit complaints regarding information security by contacting the website management board. Upon receiving such feedback, we will verify the information and, if the complaint is valid, take appropriate corrective measures depending on the severity.

VII. MECHANISM FOR RECEIVING AND RESOLVING CONSUMER COMPLAINTS

If customers discover that their personal information is being used for incorrect purposes or beyond the permitted scope, they may call 024 3718 8081 - 028 2200 2169;
Email: info@colorliving.com.vn to submit complaints and provide relevant evidence to the management board.

The management board commits to responding immediately or no later than within 24 working hours from the time the complaint is received.